Responsible Retailing: Playing Your Part in the Safe, Ethical Sale of Alcohol
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IAADFS is pleased to share a new educational resource in collaboration with the Duty Free World Council.

Responsible Retailing: Playing Your Part in the Safe, Ethical Sale of Alcohol is a 30-minute module that covers all the key policies in relation to alcoholic beverage service under the DFWC Code of Conduct, including store set up, sampling and customer interaction. The module helps retailers to identify those customers that require extra care and attention, apply strategies to ensure a positive outcome, and know how to respond when a difficult situation arises. This module is relevant for both retailers and for suppliers that participate in sampling activities and interactions with customers at the retail level.  The content of this module is based in part on the Self-Regulatory Code of Conduct for the Sale of Alcohol Products in Duty Free - click here to download.   

Key features of this module include:

 A mobile-responsive design that allows users to complete the module on their own device
 Quick access, with no email confirmation and the option to log in with Facebook or Google
30 minutes of self-paced training that can be completed in different sessions
 Three language options, with more to be added in the future
 Fully updated and globalized content in line with the DFWC Code of Conduct
 A certificate of accreditation will be issued to successful participants
To participate in this valuable program, click here to begin

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